Saturday, March 5, 2011

ALL THINGS CRICUT

            DO NOT BUY FROM ALL THINGS CRICUT!!!!!!!!!!!!!!!!!!!!!!!!!!

After receiving an email from a new company and I thought I would give them a try. I used a shop safe credit card number and because I needed the items by this weekend I paid the extra $2 for priority shipping. They failed on several things. They did not ship in one day. I got shipping notification at the end of the day Tuesday. I thought it was strange that it did not contain a tracking number. I contacted them Thusday when the  package did not arrive. I got a response from "Steve M." stating that they were having trouble getting the tracking numbers but their system was showing that it had shipped and I should receive it later this week. When I didn't get it on Friday I sent another email...no response from them. I also sent a message through their site and did not get a response from them. Now it is Saturday and still no package. I sent another email to them. If I do not hear from them first thing Monday morning I will be filing a claim with my credit card company and contacting the Orem. Utah police department. I spoke with my mail carrier about the package. He stated that There had been no packages for our house this week. I checked the email that was sent when I placed my order and it has my correct address.

14 comments:

  1. thank you for posting this. i almost placed an order with them. i hope you get a quick resolution!

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  2. i'm having the same problem. they only sent one of my cartridges and i ordered 7. i'm hoping they shipped them separately and the rest are on the way, but i am getting no response.

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  3. I agree. I have made several cartridge purchases through allthingscricut.com. The first two orders were received timely and without issue. My third and final order has not been without issue. I received the wrong cartridge and have sent allthingscricut.com three emails and three web inquiries (from their website). No response has been received to date. The only phone number listed for them on the BBB belongs to another company not affiliated with them. I am deeply disappointed with their lack of customer service. I would NOT purchase from them again. I will be filing a formal complaint against them through the BBB in the next couple of days. If it seems too good to be true, it usually is....

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  4. This company sent my order .. and three cartridges were missing. I've not yet recieved them and no response. I've contacted the BBB, and the Utah Police Department as well.. my number is 803-315-8577 if anyone has their phone number..

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  5. Thank you all for letting others know....was ready to order from them.Sorry...

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  6. I am following up on my first post. I meant to say I only got three cartridges, and I ordered nine. The ones they said were sold out are still on their websight. I did a little research and found out this company is operating under three names in the city of Orem. They are : " Great Savings And Discount ", " All Things Cricut " and an online store called Auctionanalysis.

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  7. I was not at all pleased with their ebay feedback. It mimics what we're all saying. Customers order multiple cartriges and get one or two . The company knows it's hard to prove their fraudulent bcause they provide a tracking number that shows proof of delivery. This makes it nearly impossible to dispute with your credit card company. I wrote many emails to this company. They didn't respond. I took a chance and called the Orem Utah Police Department. I spoke with an officer Seitzingr. His number is 801-229-7355. I explained to him what I thought was going on. He took my call very seriously and said that kind of pratice would not be tolerated in Orem. I received an email from this company yesterday after I emailed them stating I had no other choice but to go to the police . they stated they refunded me for the three cartridges. this morning they called me after stating there was some issue with my phone number ( I clearly posted it in emails ). They said the officer had been in contact with them, and had requested they bring over proof of a refund. They told me I only said I was missing three.. ( husband emailed them first and misunderstood me ). They have agree'd to send the ones I am owed that they claim are in stock

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  8. We shall see if what they say is something they'll actually do. They seemed more concerned with the police than with customer service. The man named Sean stated he was calling me from his personal phone.. and the number is 801-319-7178. I feel like if he's cheated you, then you have a right to know it. I still think this company is shady, and I would not recommend you shopping with them. I'd rather pay more and know the company I am dealing with. Others have noticed fraudulent charges on their card, so I have cancelled this card and have put a fraud alert on my credit report. Don't do business with a company that doesnt provide a phone number or business license. The dispatcher at the police department said " this company sounds fimiiiar.. I've taken other reports about them ". I am sending what I know to the Attorney General in Utah, and to the post master general. Thanks goes out to the Orem Police Department >

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  9. Thank you for this information. I will be following your resolution path as well. I hope to close out my issue and never have to deal with this company again.

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  10. I have uncovered 3 names attached with the company...Mark Stubbs (attorney) (801)426-8200
    Chad Harvie (801)701-0550
    Brian Kunz (801)764-9232
    I left a message with Chad...spoke with Mark Stubbs. He acted like he didn't know who I was talking about. Stubbs said he knew Chad was in a scrapbooking business and was unaware of any problems. He stated that he would call Chad and get back to me.

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  11. Update: I sent an email to sean@allthingscricut.com yesterday based on a blog I found from two peas in a bucket website and received a response from him today. He let me know that a person by the name of Steven would be assisting me with my issue. Steven from support@allthingscricut.com emailed me to apologize for the issue and advise he was resending the correct cartridge today. I will keep my fingers crossed that the correct cartridge comes soon.

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  12. I'm so glad I googled and found this post! I was so close to placing an order!! Thank-you.

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  13. I have ordered from all things cricut several times and never had any concerns. I have ordered cartridges and also a full size circut machine. Each time I received my items on time and in perfect condition. I am sorry to hear others have had trouble. Two of my sisters have also used this site without concerns.

    Terrie

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  14. This is scarry. Everyone wants a good deal. So do I believe that Cricut Magazine checks no references when they accept these high end lay outs. Or did this simply get blown way out of proportion. I intend to give them a try on the merit that they have been given the right to use the Cricut name we all have trusted for a long time. Whoa those ponies. Ladies.

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